Retail Operations Manager

About this role

Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.

Skills

Key responsibilities

• Provide expert insights into retail operations, focusing on merchandising, inventory management, and e-commerce strategy.
• Develop and analyze demand forecasting models to improve stock levels and reduce overstock situations.
• Contribute to the creation and refinement of markdown strategy plans and competitive pricing matrices.
• Evaluate and optimize omnichannel sales strategies to enhance the customer experience and drive revenue growth.
• Collaborate with a team of retail experts to deliver high-impact, accurate data to AI training workflows.
• Deliver clear, exceptionally written and verbal feedback on retail process documentation and training scenarios.
• Stay updated on industry trends to ensure input reflects current retail best practices.

Required skills & qualifications

• 5-10+ years of experience in retail management, merchandising, inventory, or e-commerce leadership roles.
• Strong command of demand forecasting, markdown planning, and pricing strategy in a retail context.
• Deep knowledge of omnichannel and e-commerce operations, with a focus on data-driven decision making.
• Exceptional written and verbal communication skills in English—this is essential for success in the role.
• Demonstrated expertise in analyzing complex retail scenarios and providing actionable insights.
• Ability to work collaboratively with other retail experts in a fast-paced, remote environment.
• Proficiency with digital collaboration tools and documentation platforms.

Preferred qualifications

• Experience training or mentoring teams within retail operations.
• Background working with US/CAN/UK retail markets; exceptional candidates from Europe and LATAM also considered.
• Familiarity with AI, data annotation, or process optimization projects.